WARRANTY CONDITIONS
MH Group is the creator and manufacturer of professional audio, lighting, and accessories equipment bearing the Triton-Blue brand. The company is committed to upholding the excellence of Triton-Blue products through comprehensive reliability tests and rigorous quality control procedures for every product manufactured.
However, should you require assistance for your Triton-Blue product, even after the warranty period has concluded, please ensure that you take the following steps:
Keep the original packaging to properly protect your product. Send your product to an authorized service center, assuming shipping and insurance costs.
Include a thorough description of the issue encountered, along with a copy of your purchase receipt and, when applicable, the warranty card or the Internet registration number associated with your warranty.
WARRANTY TERMS AND CONDITIONS
Triton-Blue sells to professional customers, therefore the guarantee is for a professional product. Triton-Blue offers a two year warranty against manufacturing defects for its products, valid for the professional purchaser from the date of purchase. If the product experiences operational issues during the warranty period, MH Group will, at its discretion, either repair or replace the faulty product without cost. The warranty is exclusively available to the professional purchaser who maintains a valid proof of purchase for the Triton-Blue brand product. This warranty is non-transferable and is applicable only to the original purchaser who acquired the product from an authorized Triton-Blue dealer.
AUTHORIZED SERVICE CENTERS
To maintain the validity of the warranty for Triton-Blue products, any repairs or services must be carried out exclusively by a service center authorized by MH Group. To obtain information about the approved service centers, kindly get in touch with your official Triton-Blue distributor.
EXCLUSIONS FROM THIS WARRANTY:
This warranty does not extend to the following:
- Damages resulting from improper operation, neglect, inadequate care, failure to adhere to instructions outlined in the relevant product manual, incorrect connections, or accidents. MH Group will not be held responsible for any direct or indirect losses, damages, or injuries linked to or caused by Triton-Blue products.
- Products that have been tampered, modified, or serviced by individuals or entities other than authorized service centers.
- External case, electromechanical components, and wear and tear arising from regular use.
- Expenses associated with shipping and insurance, as well as any damages during the transportation process.
This warranty remains valid if repairs or services are carried out by MH Group or an authorized service center specifically designated for Triton-Blue products. This warranty is comprehensive and replaces all other warranties, whether explicitly stated or implied, such as warranties of merchantability and fitness for a particular purpose, thus rendering them null and void. MH Group also disclaims any responsibility for incidental or consequential damages resulting from a breach of this warranty. It’s important to note that in some countries, the exclusion of incidental or consequential damages may not be applicable, so this limitation might not apply to you.
